The Counseling Center and COVID-19

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While our university acts to keep our community safe in response to COVID-19, UMCC is open and we are here to support the campus community. UMCC acknowledges the impact of COVID-19 on students and recognizes that it is typical to experience anxiety, worry, or fear. Our counselors are certified to provide care through HIPAA compliant teleconferencing platforms.

The University's COVID-19 Response

In Case of Emergency:

If you are in distress, please know we are here to help. Students may contact UMCC at any time by calling 305-284-5511. If calling our crisis line, press 1 to be connected to a counselor. Additionally, more emergency services can be found here.

Telemental Health Services

Telemental Health Options continue to be available for UM students. These options can be done over the phone or video conferencing. Should a student be seen in-person, their healthcare provider may ask them to wear a mask (provider and patient). The offering of in-person services remains contingent on Covid related conditions.

The UM Counseling Center will have limited spaces available for students to conduct their Telemental Health sessions, should they need a private space. Availability of these spaces will depend on demand. Please bring your own equipment to conduct your Telemental Health session, as none will be provided.

If you are experiencing any Covid-19 related symptoms such as fever, chills, cough, and shortness of breath please schedule a Telemental Health Visit with the UM Counseling Center or call to speak with one of our office assistants.

Make an Appointment

Tips for Telemental Health

Test your equipment before your first telemental health appointment in order to identify any technical issues or barriers to engaging in telemental health services. Should you need assistance with technical troubleshooting, it may be helpful to consult with UM IT. If technical issues do not resolve, please contact your UMCC clinician as you can request to engage in services via phone.
Ensure that you have access to WiFi with a good bandwidth. Videoconferencing can require a lot of bandwidth. Poor bandwidth could weaken the connection, and subsequently impact the telemental health session.
Choose a place where you will have privacy and feel safe. This will help ensure confidentiality and reduce likelihood of being overheard by others when disclosing personal and sensitive information. Be mindful of your surroundings, including the presence of others nearby (e.g., in adjacent rooms).
Be stationary and do not drive during the session. If you will be joining the meeting from your car, please be in a parked position.
Use headphones if possible (preferably noise-cancelling). Headphones can minimize distracting noises from your immediate environment. This can also increase sense of privacy and further ensure confidentiality.
Place phones on silent and put phones away, if participating via computer or tablet. Deactivate sound notifications of background apps.
Log in 5-10 minutes before your appointment to allow time to troubleshoot any technical issues and to maximize your scheduled appointment time. You may also use this time to settle into a private space and get comfortable.
At the time of your appointment, wait for your counselor to connect with you.